Privacy policy

I Love Hamer Candy operates this store and website, including all related information, content, features, tools, products, and services, designed to provide you (the customer) with a carefully curated shopping experience (hereinafter referred to as the "Service"). I Love Hamer Candy is powered by Shopify, which enables us to provide the Service to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Service, or otherwise contact us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern in respect of the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another individual, or information that is reasonably associated with you or another individual. Personal information does not include anonymously collected or de-identified information that cannot identify your identity or be reasonably associated with you. We may collect or process the following categories of personal information, including inferences derived therefrom, depending on how you use the Service, your country/region, and as permitted or required by applicable law:

  • Contact Information: Includes your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Includes credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment methods, payment confirmations, and other payment details.
  • Account Information: Includes your username, password, security questions, preferences, and general settings.
  • Transaction Information: Includes items you browse, add to your cart, add to your wishlist, or products you purchase, return, exchange, or cancel, as well as historical transaction records.
  • Communication History: Includes information you provide when you contact us, such as contents filled out when sending a customer support inquiry.
  • Device Information: Includes information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage Information: Includes information regarding your use of the Service, including how and when you use or browse the Service.

Sources of Personal Information

We may collect personal information from the following channels:

  • Directly from you: Including when you create an account, visit or use the Service, contact us, or otherwise provide personal information to us.
  • Automatically through the Service: Including information collected from your device when you use our products or services or visit our website, as well as through the use of Cookies and similar technologies.
  • From our service providers: Including when we engage them to provide specific technologies and to collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the services you use, we may use personal information for the following purposes:

  • Providing, Customizing, and Improving the Service: We use your personal information to provide the Service, including fulfilling contracts with you; processing payments; shipping orders; remembering your preferences and items of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; assisting with any returns/exchanges; supporting review postings; and creating a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to better customize and improve the Service.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, SMS, or mail, and displaying online advertisements for products or services on the Service or other websites based on your prior purchases, items added to your cart, and your other activities within the Service.
  • Security and Fraud Prevention: We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, or take action against possible fraudulent, illegal, dangerous, or malicious activities; ensure public safety; and maintain the security of our services. If you choose to use the Service and register an account, you are responsible for keeping your account credentials safe. We strongly advise against sharing your username, password, or other access details with others.
  • Communicating with You: We use your personal information to provide you with customer support, respond to your needs, deliver efficient service, and maintain our business relationship.
  • Legal Reasons: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, investigating or participating in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and addressing or investigating potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes within the scope of this Privacy Policy. Such circumstances may include:

  • Disclosing to Shopify, vendors, and other third parties who provide services on our behalf (such as IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • Disclosing to business and marketing partners to provide marketing services and deliver advertisements to you. For example, we work with third-party services through Shopify to support personalized ad delivery based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their respective privacy statements. Depending on your country/region, you may have the right to request that we stop sharing your information for targeted advertising and marketing promotions based on your online activities across different merchants and websites.
  • When you direct, request, or otherwise consent to our disclosure of specific information to third parties, such as for product shipping, or through your use of social media widgets or login integration features.
  • Disclosing within our affiliates or corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Service, rights, and the rights of our users or others.

Relationship with Shopify

The Service is hosted by Shopify, which collects and processes personal information regarding your visit and use of the Service to provide and improve the services for you. Information you submit to the Service will be transferred and shared with Shopify and third parties who may be located outside your country/region in order to provide and improve the services for you. Additionally, to help protect, develop, and improve our business, we use certain Shopify enhanced features that aggregate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhancements, Shopify may use personal information we collect regarding your interactions with our store, other merchants, and Shopify. In these instances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your personal information rights for the aforementioned purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on your country/region, you can exercise certain rights regarding your personal information here at the Shopify Privacy Portal Link.

Third-Party Websites and Links

The Service may provide links to websites or other online platforms operated by third parties. If you visit these websites that are not affiliated with or controlled by us, please be sure to review their privacy and security policies, as well as their terms of service. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of their information. Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may also be viewed by other users of the Service and/or users of these third-party platforms, and our or the third party's use of such information is unrestricted. Our provision of such links does not in itself imply our endorsement of the content on such platforms or their owners or operators, unless otherwise stated in the Service.

Children's Data

The Service is not intended for children, and we do not knowingly collect any personal information from minors within your jurisdiction. If you, as a parent or guardian, discover that your child has provided personal information to us, you can contact us using the contact details provided below to request the deletion of such information. As of the effective date of this Privacy Policy, to our knowledge, we do not "share" or "sell" (as those terms are defined under applicable law) personal information of minors under the age of 16.

Information Security and Retention

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "absolute security." In addition, any information you send to us may not be secure during transmission. We recommend that you do not send sensitive or confidential information to us through unsecure channels.

The period for which we retain your personal information depends on various factors, such as whether the information is required to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your country/region, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in specific circumstances, and we may decline your request in certain legally permitted cases.

  • Right to Access / Know: You have the right to request access to the personal information we hold about you.
  • Right to Delete: You may have the right to request that we delete the personal information we maintain about you.
  • Right to Correct: You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Portability: Under certain circumstances and with certain exceptions, you may have the right to obtain a copy of the personal information we hold about you and request that we transfer it to a third party.
  • Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving such messages at any time by using the unsubscribe option displayed in our emails. If you choose to opt out, we may still send you non-promotional emails, such as notifications related to your account or orders.

You may contact us at the location shown on the Service or via the contact details provided below to exercise any of the rights described above. To learn more about how Shopify uses your personal information and any rights you may have (including rights related to data processed by Shopify), please visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the rights described above. As permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to make a request on your behalf. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner within the timeframes prescribed by applicable law.

Complaints

If you have any objections to how we handle your personal information, please contact us using the contact details provided below. Depending on your country/region, you may have the right to appeal our decision; you can contact us via the contact details provided below, or lodge a complaint with your local data protection regulatory authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country/region. If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom (UK), unless the destination country/region of the data transfer has been determined to provide an adequate level of data protection, we will employ recognized data transfer mechanisms, such as the Standard Contractual Clauses issued by the European Commission or any equivalent contracts issued by the relevant UK competent authorities.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide appropriate notices as required by applicable law.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us, send an email to Powerabangku69@gmail.com, or contact us at the following address: Jalan Mandarina Damai 1, Kuala Lumpur, KUL, 56000, MY.